Service Delivery Manager

About the job

Jackson Hogg are delighted to be working exclusively with our Talent Partner, GeoPura, in their search for a Service Delivery Manager.

As the Service Delivery Manager you’ll deliver zero-emissions power by overseeing HPU installations to major customers. You’ll work to tight deadlines to deliver customer power on (and off dates) on high profile deployments, whist overseeing a deployment through its lifetime onsite.

Responsibilities

• Manage allocated HPU deployments and ensure pre-agreed customer power on dates/times are met through the management of deployment tasks such as customer-facing meetings, booking cranage & transport, requesting labour resources and hydrogen deliveries
• Ensure outstanding customer service is delivered throughout a deployment’s lifetime
• Complete schedules and resource plans to ensure deployments stay on track, hold various internal and external stakeholders accountable to deliver as agreed
• Build strong relationships with internal and external stakeholders, which will include an electrical design team, service facility, labour schedulers, hydrogen delivery planners and onsite teams to name a few
• Ability to be extremely flexible & dynamic to meet changing customer requirements
• Ensure our companies’ Health & Safety policies are upheld
• Ensure equipment is accounted for both onsite and offsite post deployment
• Attend customer meetings & site visits
• Ability to maintain and update deployment documentation

Desirable Experience

• Demonstrable experience working in an operations planning/management role
• Proven experience delivering temporary/permanent installations in relevant sectors such as temporary power, electrical, battery, solar, hydrogen, UPS installations
• Very strong technical background in the field of engineering (electrical)
• Experience working on major events and meeting critical deadlines
• Can demonstrate attention to detail regarding work quality
• Self-motivated and can manage priorities and workload to meet deadlines
• Excellent communication skills
• Problem-solving skills and the ability to adapt to changing circumstances
• Experience working in the hydrogen industry
• Knowledge of the temporary power industry
• University Degree in relevant subject or a technical qualification
• You must hold a valid, full UK driving licence

What you will get

• A competitive salary with annual Bonus Scheme
• Up to 8% matched pension contribution
• 25 days holiday + Bank Holidays (holiday entitlement also raises 1 day per year of service, capped at 30 days)
• Enhanced sick pay/family leave pay
• A career within a rapidly growing company
• Private healthcare and dental cover
• Death in Service Benefit at 4x base salary
• Employee Assistance Programme and Mental Health Advantage
• Exposure to exciting projects within film, TV and other sectors working to decarbonise their operations